Job Vacancies

CPR Global believe that we can help people live better lives by creating products that meet their existing needs. 

We do not create markets, we identify existing needs and we mitigate them by providing technical solutions that are easy to use, accessible and reliable:

• It must be easy to use as many of our customers are vulnerable people.
• It must be accessible so that anyone can buy our products.
• It must be reliable as many protective agencies use our equipment (Police, Attorney General Office, Trading Standards, and Local Authorities, Caring agencies…)

In 2016 we were rewarded for our success by being recognised by heavy weight committees. Including, but not limited to: Winner of the Export Excellence Awards, Winner of the Outstanding Business Award, 29^th place in Wales Fast Growth 50 award and recognised by Amazon’s Growing Business Awards.

We want to improve on this success and expand into further markets and employ more people to become one of the UK’s most successful and reputable companies.

Our business has a positive impact on hundreds of thousands of people worldwide, every day.

We are a multi-million pound company that has global sales channels based in the USA, UK and Australia. We manufacture and sell a range of telecommunication equipment. Our flagship product, the CPR Call Blocker, put home and business owners back in control of their landline by blocking nuisance callers at the touch of a button. We have expanded our technology range into GPS tracking watches for kids and vulnerable adults as well as safety equipment for cyclists and outdoor hobbyists.

Vacancies:

Technical Support Advisor

Job Description
We are looking for a telephony technical support specialist who thrives on providing support through many different channels of communication - including: email, phone, chat, forums and social media such as Twitter. You're a great match if you possess fantastic trouble-shooting skills and have the ability to dive deep into a new product to learn it inside and out. The technical support specialist would mainly deal with support queries originating from the United States and Canada.

Responsibilities

• You will address technical support queries rapidly in a friendly and professional way. 
• You will liaise with our technical team to collect information and address more complex queries. 
• Will update the product knowledge base as needed to improve customer experience 
• You will help improve and develop the technical support system currently being used.

Desired Skills & Experience

• Experience within a Support Team in either the telecommunications or technology sectors. 
• Experience in telecommunication devices and landline infrastructure. 
• Fascinated with problem solving. 
• Excellent judgment to prioritize customer issues based on their urgency and severity. 
• Self-starter with entrepreneurial mind set. 
• Ability to work in changing and fast-paced environment. 
• The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

This is a full time position. Graduates with a great portfolio or an individual with a proven track record in customer service are welcome to apply.

Salary is negotiable depending on experience.

Must be able to work the hours of 6pm – 2am Monday to Friday

Telesales Advisor

Job Description
CPR is the world’s largest Call Blocking technology manufacture and is currently seeking experienced Telesales Advisors to join its successful and expanding sales team.

CPR's Call Blocking Technology is approved by all UK police forces and endorsed by Trading Standards. CPR has continued to grow year on year with its products now being sold in the USA, Australia, France and the UK.

The Role:
As an agent you will be contacting customer to ensuring customers and prospective clients understand the service provided by the company and complete customer registrations.

Achievable earnings of over £500 per week, weekly pay and flexible hours.

Our top advisor earned themselves over £750 in one week…can you beat that?

You will be supported by a training programme that is tailored towards the needs of our customers. This is followed by full coaching, support and guidance from experienced Team Leaders and managers

This is an exciting opportunity to work within a fun and vibrant sales environment.

*NO COLD CALLING!*

Skills Required:

• Proven track record in sales

• A professional, can-do attitude
• Well-organised, self-motivated and confident and can work well, even when under pressure.
• Experience in working towards targets.
• Excellent telephone manner.
  

• Exceptional communication skills, driven by customers' needs and product belief

Personal Attributes:

• Money orientated.
• Target driven.

Please do not inquire if you have no experience in telesales.

PPC Specialist

A highly successful, fast-paced and award-winning manufacturer within the telecommunications sector based in Swansea are looking for an ambitious and experienced PPC specialist to join our highly motivated and established team.

As the PPC Executive you will share your knowledge and support the business in its growth and ambitions to become a globally recognised brand. We encourage a collaborative approach and therefore you will also be involved in the bigger picture supporting decisions across the entire marketing department.
You will join a team of highly skilled and motivated online and ecommerce specialists with whom your knowledge and experience will provide the final piece of our online presence.

Key Responsibilities for the PPC Executive:

• Plan, implement and manage paid search, display and social campaigns.
• Ensure PPC campaigns are optimised according to best practice guidelines.
• Develop and implement paid search and display strategies.
• Maximise the effectiveness of our PPC budget.
• Work with the content and web development teams to ensure landing pages are appropriate, effective, and optimised for maximum ROI.
• Perform keyword research and oversee all bid management and budgets.
• Analyse activity and performance of all paid campaigns and report findings along with a plan of action.
• Work with the development team to ensure all paid campaigns are accurately and appropriately tracked.
• Develop an excellent relationship with our Google account Manager and maximise the effectiveness of this relationship.

Essential Skills/Experience required for the PPC Executive:

• Proven track record of managing successful PPC campaigns.
• Strong working knowledge of Google AdWords, Bing Ads, Amazon Seller Central Marketing and Amazon Merchant Services.
• Working knowledge of other relevant Google platforms.
• Google Partner certification preferable.
• Strong attention to detail and a good standard of English.
• Effective communication and reporting skills.
• Strong numerical and data analysis skills.

Desirable

• Certified Google Ad-words Consultant.
• Certified Google Analytics Individual.
• Bing Ads Accredited Professional.
• Conversion Rate Optimisation experience.
• Mobile and app marketing experience.
• Strong MS Excel skills.
• Additional languages.

Become part of one of Wales’s fastest growing companies and excel within this crucial role in taking our business onto the next level!

 

Ecommerce / Web Content Assistant

CPR is currently seeking a University Graduate or an experienced individual to join our eCommerce department at our new technology centre in Lakeside Swansea.

An exciting opportunity has arisen within our successful company for a Ecommerce / Web Content Assistant. CPR Global Tech is a young and dynamic manufacturer, distributor and online retailer of telecommunication and personal electronics.

We have a number of global web stores and online sale channels such as eBay, Amazon Global and Newegg to name a few and distribute our products to most major retailers in the UK, EU and US markets.

The person suitable for this vacancy will have strong IT / internet skills. They must have a personable manner and the confidence to communicate with our customers via telephone, email and social media. You will be expected to manage your own work load; help with technical queries and look at new ways to help us improve processes. You will also be required to assist with updating website content via our sales channels and help generate sales by keeping us ahead of our competitors.

Required Skills:

Understanding of website administration of eBay and Amazon Stores (*must have*).
Exceptional customer service skills (*must have*).
Strong verbal and written communication skills to keep customers updated every step.
Excellent PC, and internet understanding essential.
Organized. Neat and accurate administration skills.
Ability to use own initiative, manage a varied work load and complete tasks effectively.
Experience working in a quick paced environment.
Able to deal with conflict resolution.
Experience with CMS systems.
Patience and determination to solve problems.
Competent understanding Microsoft programs (Excel).
Email marketing experience (beneficial but not essential).
Basic HTML understanding
Basic CSS understanding
Basic SEO understanding
Basic JAVA understanding (beneficial but not essential).
Knowledge of PhotoShop and Illustrator

Duties:
Manage and administrate our online sales channels (ebay,amazon,website etc)
Email management - excellent language skills required.
Handle technical customer calls regarding our products with confidence and enthusiasm.
Online Live chat and social media customer service management.
Updating online sales channels website content
Values :

Confident / Committed / Fun / Problem Solver / Assertive / Pride / Team Player / Passion for success
This is a full time position. Graduates with a great portfolio or an individual with a proven track record in ecommerce / customer service are welcome to apply.Salary is negotiable depending on experience.

Job Type: Full-time

 

App Developer

We are seeking to recruit a talented Android developer to enhance our development team and to take our innovative apps to the next level. The successful candidate will have demonstrable experience in software product design on mobile platforms and the willingness and aptitude to take advantage of the latest advances in technology.

A successful applicant should be able to develop and code an application on Android and Ios mobile platform, and work within a fast moving environment.

Skills summary:

Proven programming experience or graduate in a related computing degree.
Self motivated team worker able to work unsupervised to tight deadlines.
Excellent communication skills with a good standard of written and spoken English.
A true passion for software development and technology.
Excellent awareness of latest technologies and an aptitude to learn new skills.
Work and think independently.
Ability to help out with front end web development on our in-house projects.

Required Technical Skills:

Proficient Android (Java) development
C#
.NET Framework
Confident understanding of RESTful APIs and web services
The ability to build detailed, high-performance interfaces
Excellent eye for visual design, UI and UX
In-depth knowledge of the app store release process
Visual Studio 2017
Job Type: Full-time

Salary: Negotiable dependent on experience

Job Type: Full-time